Frequently Asked Questions
Everything you need to know about bringing Ozarke home.
What is the typical shipping timeframe for Ozarke products?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 7-12 business days for lighting and home decor items.
Do you offer a warranty on your lighting fixtures?
Yes, all Ozarke lighting fixtures come with a one-year comprehensive warranty that covers any manufacturing defects or electrical components.
What is your return policy if I am not satisfied?
We offer a 30-day return window for items in their original packaging and unused condition. Please contact our support team to initiate a return authorization.
Are your products compatible with smart home systems?
Many of our modern lighting fixtures are compatible with dimmable switches and smart bulbs. Please check the specific product description for individual compatibility details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options via Shop Pay and Affirm.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.