Returns & Exchanges

At Ozarke, we want you to be completely satisfied with your home decor and lighting. If your purchase isn't quite right, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Authorization and the correct shipping address.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all hardware, manuals, and protective materials are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our distribution center.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned item and confirms its condition, your refund will be processed back to your original payment method within 5-7 business days.